# CRA browser update screen **URL:** \ **Category:** Tax Topics\ **Created:** [April 29, 2021, 9:54pm UTC](https://www.protaxcommunity.com/t/cra-browser-update-screen/4626 "2021-04-29T21:54:23Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Stargazer](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/stargazer/32/1766_2.png) [@Stargazer](https://www.protaxcommunity.com/u/Stargazer)\ **Post date:** [April 29, 2021, 9:54pm UTC](https://www.protaxcommunity.com/t/cra-browser-update-screen/4626/1 "2021-04-29T21:54:23Z")
In the last half hour, I’ve lost the ability to log into RAC. The page opens to a message about my browser needing to be updated. I have checked both browsers (chrome and firefox), as well as tried to log in on my phone. All my browsers are up to date. Is this happening to anyone else? ---
**Author:** ![dwei](https://avatars.discourse-cdn.com/v4/letter/d/b77776/32.png) [@dwei](https://www.protaxcommunity.com/u/dwei)\ **Post date:** [April 29, 2021, 10:01pm UTC](https://www.protaxcommunity.com/t/cra-browser-update-screen/4626/2 "2021-04-29T22:01:41Z")
Yes, me too. Can’t log in ---
**Author:** ![jhd.hemeon](https://avatars.discourse-cdn.com/v4/letter/j/3ec8ea/32.png) [@jhd.hemeon](https://www.protaxcommunity.com/u/jhd.hemeon)\ **Post date:** [April 29, 2021, 10:08pm UTC](https://www.protaxcommunity.com/t/cra-browser-update-screen/4626/3 "2021-04-29T22:08:51Z")
Can’t get in either. Just did a windows update and still no access. Both Chrome and Edge are up to date. Does CRA know about this? ---
**Author:** ![msbuttar](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/msbuttar/32/2516_2.png) [@msbuttar](https://www.protaxcommunity.com/u/msbuttar)\ **Post date:** [April 29, 2021, 10:10pm UTC](https://www.protaxcommunity.com/t/cra-browser-update-screen/4626/4 "2021-04-29T22:10:29Z")
CRA site is down, i also unable to log in. ---
**Author:** ![Stargazer](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/stargazer/32/1766_2.png) [@Stargazer](https://www.protaxcommunity.com/u/Stargazer)\ **Post date:** [April 29, 2021, 10:25pm UTC](https://www.protaxcommunity.com/t/cra-browser-update-screen/4626/5 "2021-04-29T22:25:26Z")
Well, I’m glad it isn’t just me anyway. I can stop trying to fix it. This is no big deal. I’m sure, like me, you all have time for this right now. 🤪 ---
**Author:** ![laurie](https://avatars.discourse-cdn.com/v4/letter/l/13edae/32.png) [@laurie](https://www.protaxcommunity.com/u/laurie)\ **Post date:** [April 29, 2021, 10:26pm UTC](https://www.protaxcommunity.com/t/cra-browser-update-screen/4626/6 "2021-04-29T22:26:53Z")
Mine is down too. If it’s down for a while maybe we will get lucky and they will extend the deadline to Monday… ---
**Author:** ![jhd.hemeon](https://avatars.discourse-cdn.com/v4/letter/j/3ec8ea/32.png) [@jhd.hemeon](https://www.protaxcommunity.com/u/jhd.hemeon)\ **Post date:** [April 29, 2021, 10:27pm UTC](https://www.protaxcommunity.com/t/cra-browser-update-screen/4626/7 "2021-04-29T22:27:37Z")
Did anyone else get this message yet?? Please note that the previous multi-factor authentication issue has been resolved. Thank you for your patience. Select the service you would like to log in / register for. Now, here’s the thing. Below that last message are 3 horizontal blocks, presumably for “My Account”, “My Business Account”, and “Represent a Client”. But, they’re all blank. I called the 5525 number and the wait is over an hour. Anyone have a faster number? ---
**Author:** ![Stargazer](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/stargazer/32/1766_2.png) [@Stargazer](https://www.protaxcommunity.com/u/Stargazer)\ **Post date:** [April 29, 2021, 10:32pm UTC](https://www.protaxcommunity.com/t/cra-browser-update-screen/4626/8 "2021-04-29T22:32:20Z")
I haven’t seen that one. The one I’m getting is this: _Represent a Client_ _If you are using an older browser that does not support the [latest security standard](https://www.canada.ca/content/canadasite/en/revenue-agency/corporate/access-online-services-safely.html#h4), you will not be able to access CRA’s secure online services._ ---
**Author:** ![neal](https://avatars.discourse-cdn.com/v4/letter/n/49beb7/32.png) [@neal](https://www.protaxcommunity.com/u/neal)\ **Post date:** [April 29, 2021, 10:38pm UTC](https://www.protaxcommunity.com/t/cra-browser-update-screen/4626/9 "2021-04-29T22:38:46Z")
Same here. Can Efile though. ---
**Author:** ![jhd.hemeon](https://avatars.discourse-cdn.com/v4/letter/j/3ec8ea/32.png) [@jhd.hemeon](https://www.protaxcommunity.com/u/jhd.hemeon)\ **Post date:** [April 29, 2021, 10:48pm UTC](https://www.protaxcommunity.com/t/cra-browser-update-screen/4626/10 "2021-04-29T22:48:15Z")
I’ve had both messages. Must be alternating between the two. ---
**Author:** ![stuckinmydungeon](https://avatars.discourse-cdn.com/v4/letter/s/e274bd/32.png) [@stuckinmydungeon](https://www.protaxcommunity.com/u/stuckinmydungeon)\ **Post date:** [April 29, 2021, 10:54pm UTC](https://www.protaxcommunity.com/t/cra-browser-update-screen/4626/11 "2021-04-29T22:54:31Z")
A friend at Block said they put out a eblast notifying. apparently AFR will work if you clear your browser between every connection ---
**Author:** ![rachelavryl](https://avatars.discourse-cdn.com/v4/letter/r/ccd318/32.png) [@rachelavryl](https://www.protaxcommunity.com/u/rachelavryl)\ **Post date:** [April 29, 2021, 10:54pm UTC](https://www.protaxcommunity.com/t/cra-browser-update-screen/4626/12 "2021-04-29T22:54:42Z")
I cannot login either… the entire rep client seems to be down… I switched browers… oh my … so I though I was going to finish on time… eek ---
**Author:** ![walt](https://avatars.discourse-cdn.com/v4/letter/w/71e660/32.png) [@walt](https://www.protaxcommunity.com/u/walt)\ **Post date:** [April 29, 2021, 11:09pm UTC](https://www.protaxcommunity.com/t/cra-browser-update-screen/4626/13 "2021-04-29T23:09:49Z")
Same here - older browser message ---
**Author:** ![rachelavryl](https://avatars.discourse-cdn.com/v4/letter/r/ccd318/32.png) [@rachelavryl](https://www.protaxcommunity.com/u/rachelavryl)\ **Post date:** [April 29, 2021, 11:25pm UTC](https://www.protaxcommunity.com/t/cra-browser-update-screen/4626/14 "2021-04-29T23:25:35Z")
**Tried that … didn’t work for me** ---
**Author:** ![jhd.hemeon](https://avatars.discourse-cdn.com/v4/letter/j/3ec8ea/32.png) [@jhd.hemeon](https://www.protaxcommunity.com/u/jhd.hemeon)\ **Post date:** [April 29, 2021, 11:30pm UTC](https://www.protaxcommunity.com/t/cra-browser-update-screen/4626/15 "2021-04-29T23:30:39Z")
AFR doesn’t work for me. I cleared data and still got the same response. But, I can e-file, as long as I don’t care if I’m missing slips. ---
**Author:** ![anitaval](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/anitaval/32/2625_2.png) [@anitaval](https://www.protaxcommunity.com/u/anitaval)\ **Post date:** [April 30, 2021, 12:30am UTC](https://www.protaxcommunity.com/t/cra-browser-update-screen/4626/16 "2021-04-30T00:30:41Z")
Same here. We are all locked out, my entire team! ---
**Author:** ![stuckinmydungeon](https://avatars.discourse-cdn.com/v4/letter/s/e274bd/32.png) [@stuckinmydungeon](https://www.protaxcommunity.com/u/stuckinmydungeon)\ **Post date:** [April 30, 2021, 12:33am UTC](https://www.protaxcommunity.com/t/cra-browser-update-screen/4626/17 "2021-04-30T00:33:31Z")
USe the link on the page to report the crap out of this. ---
**Author:** ![kozakworld](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/kozakworld/32/1594_2.png) [@kozakworld](https://www.protaxcommunity.com/u/kozakworld)\ **Post date:** [April 30, 2021, 12:38am UTC](https://www.protaxcommunity.com/t/cra-browser-update-screen/4626/18 "2021-04-30T00:38:04Z")
Also locked out. Totally not impressed. AFR also doesn’t work. Tried multiple browsers. CRA MY Account works, but both My Business Account and Rep-A-Client are out due reflecting this outdated browser message. Hmmm … could this be CRA’s underhanded way to force an extension on the deadline ie: gives them an excuse to extend it whereas prior to this the upper management wouldn’t approve it? ---
**Author:** ![obhorst](https://avatars.discourse-cdn.com/v4/letter/o/a88e57/32.png) [@obhorst](https://www.protaxcommunity.com/u/obhorst)\ **Post date:** [April 30, 2021, 12:42am UTC](https://www.protaxcommunity.com/t/cra-browser-update-screen/4626/19 "2021-04-30T00:42:04Z")
I may get to finish early tonight. ---
**Author:** ![stuckinmydungeon](https://avatars.discourse-cdn.com/v4/letter/s/e274bd/32.png) [@stuckinmydungeon](https://www.protaxcommunity.com/u/stuckinmydungeon)\ **Post date:** [April 30, 2021, 12:43am UTC](https://www.protaxcommunity.com/t/cra-browser-update-screen/4626/20 "2021-04-30T00:43:08Z")
Here is a work around. use this link to open R-A-C and leave it open. then start AFR from the software. it should open a new tab for download and leave the first RAC tab open. [https://ams-sga.cra-arc.gc.ca/gol-ged/awsc/amss/entry?target=login&lang=en&program=pzaz&idp=cms](https://ams-sga.cra-arc.gc.ca/gol-ged/awsc/amss/entry?target=login&lang=en&program=pzaz&idp=cms) [Next page](https://www.protaxcommunity.com/t/cra-browser-update-screen/4626.md?page=2)