# Clients' education

**URL:** <https://www.protaxcommunity.com/t/clients-education/1671>\
**Category:** Uncategorized\
**Created:** [March 12, 2018, 5:26pm UTC](https://www.protaxcommunity.com/t/clients-education/1671 "2018-03-12T17:26:24Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![taxwave](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/taxwave/32/2957_2.png) [@taxwave](https://www.protaxcommunity.com/u/taxwave)\
**Post date:** [March 12, 2018, 5:26pm UTC](https://www.protaxcommunity.com/t/clients-education/1671/1 "2018-03-12T17:26:24Z")

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In mid February, one of my clients asked me to send him some files. I use e-courier exclusively for such requests.  
After explaining (in details) the whole process of e-courier along with e-courier website address should he need more info etc… I sent him the “package”.  
The following is the phone conversation from this morning:

Client- Marcel, I’m still waiting for the package you were supposed to send me  
Me- Yes, Mr X, I sent it the same afternoon  
Client- I never got it  
Me- let me log on e-courier and check (pause) … yes I can see here I sent it the very same day but you never opened it.  
Client- Well, I can’t open it if I don’t receive it.  
Me- You did receive it … you just never opened it.  
Client- Well … Where did they leave it … I checked and never saw it.  
Me- Leave what?  
Client- The package!!!  
Me- You have to open it once you get email notification.  
Client- Notification from who?  
Me- From e-courier, in your mailbox account  
Client- Which courier was it? … Fedex or UPS? I’ll call them to find out what happened to it…

Is it just me ? 🤓  
Maybe e-courier should change the word “package” to “electronic file transmission” or EFT for short.

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**Author:** ![officetaxmanagers](https://avatars.discourse-cdn.com/v4/letter/o/f9ae1b/32.png) [@officetaxmanagers](https://www.protaxcommunity.com/u/officetaxmanagers)\
**Post date:** [March 12, 2018, 5:57pm UTC](https://www.protaxcommunity.com/t/clients-education/1671/2 "2018-03-12T17:57:00Z")

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This is why I really really struggle with e-courier and elderly clients who find basic e-mail attachments troublesome. This is often beyond their scope…

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**Author:** ![BertMulderCGA](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/bertmuldercga/32/42_2.png) [@BertMulderCGA](https://www.protaxcommunity.com/u/BertMulderCGA)\
**Post date:** [March 12, 2018, 6:11pm UTC](https://www.protaxcommunity.com/t/clients-education/1671/3 "2018-03-12T18:11:46Z")

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Don’t have much trouble here once you explain to them they will get an email from e-courier, that they click on and it will open in their browser…

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**Author:** ![taxwave](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/taxwave/32/2957_2.png) [@taxwave](https://www.protaxcommunity.com/u/taxwave)\
**Post date:** [March 12, 2018, 7:40pm UTC](https://www.protaxcommunity.com/t/clients-education/1671/4 "2018-03-12T19:40:32Z")

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Been there, done that.  
BTW client is not elderly, 30 some…

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**Author:** ![dklassencga](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/dklassencga/32/126_2.png) [@dklassencga](https://www.protaxcommunity.com/u/dklassencga)\
**Post date:** [March 15, 2018, 4:44am UTC](https://www.protaxcommunity.com/t/clients-education/1671/5 "2018-03-15T04:44:41Z")

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OMG! Listening skills are lacking! 🤣🤣🤣