# Changing email before purchasing licenses

**URL:** <https://www.protaxcommunity.com/t/changing-email-before-purchasing-licenses/567>\
**Category:** TaxCycle General\
**Created:** [February 18, 2016, 12:13am UTC](https://www.protaxcommunity.com/t/changing-email-before-purchasing-licenses/567 "2016-02-18T00:13:43Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![c.leung](https://avatars.discourse-cdn.com/v4/letter/c/f05b48/32.png) [@c.leung](https://www.protaxcommunity.com/u/c.leung)\
**Post date:** [February 18, 2016, 12:13am UTC](https://www.protaxcommunity.com/t/changing-email-before-purchasing-licenses/567/1 "2016-02-18T00:13:43Z")

</div>

Can I change the email for this account and the email associate with the trial software before purchasing licenses? I wasn’t successfully download the first time I registered, but when I tried to download again it complains about an email already exists but I have not received anything. So I had to use my personal email. Can I change the email associate with the licenses?

---

<div class="post-metadata">

**Author:** ![BertMulderCGA](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/bertmuldercga/32/42_2.png) [@BertMulderCGA](https://www.protaxcommunity.com/u/BertMulderCGA)\
**Post date:** [February 18, 2016, 2:05am UTC](https://www.protaxcommunity.com/t/changing-email-before-purchasing-licenses/567/2 "2016-02-18T02:05:56Z")

</div>

I would suggest you give Trilogy a phonecall to straighten this out

On that topic, would be useful, on the tools menu in all the other modules, to have a buttom to "Create forms’.