# Blank Welcome page after update to 16.0.63710.0

**URL:** <https://www.protaxcommunity.com/t/blank-welcome-page-after-update-to-16-0-63710-0/12581>\
**Category:** TaxCycle General\
**Created:** [July 15, 2026, 8:45pm UTC](https://www.protaxcommunity.com/t/blank-welcome-page-after-update-to-16-0-63710-0/12581 "2026-07-15T20:45:23Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![grangers2016](https://avatars.discourse-cdn.com/v4/letter/g/838e76/32.png) [@grangers2016](https://www.protaxcommunity.com/u/grangers2016)\
**Post date:** [July 15, 2026, 8:45pm UTC](https://www.protaxcommunity.com/t/blank-welcome-page-after-update-to-16-0-63710-0/12581/1 "2026-07-15T20:45:23Z")

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I did the latest update and now i have a blank Welcome page.

Anyone else?

I’m waiting on Support

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**Author:** ![Nezzer](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/nezzer/32/3845_2.png) [@Nezzer](https://www.protaxcommunity.com/u/Nezzer)\
**Post date:** [July 15, 2026, 10:28pm UTC](https://www.protaxcommunity.com/t/blank-welcome-page-after-update-to-16-0-63710-0/12581/2 "2026-07-15T22:28:10Z")

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Nope. Everything normal after the update.

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**Author:** ![Arliss](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/arliss/32/52_2.png) [@Arliss](https://www.protaxcommunity.com/u/Arliss)\
**Post date:** [July 16, 2026, 1:01pm UTC](https://www.protaxcommunity.com/t/blank-welcome-page-after-update-to-16-0-63710-0/12581/3 "2026-07-16T13:01:34Z")

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For myself I believe the “News” was no longer displayed but it returned after a program restart if that is what you are referring to?

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**Author:** ![kevin](https://avatars.discourse-cdn.com/v4/letter/k/2acd7d/32.png) [@kevin](https://www.protaxcommunity.com/u/kevin)\
**Post date:** [July 16, 2026, 9:41pm UTC](https://www.protaxcommunity.com/t/blank-welcome-page-after-update-to-16-0-63710-0/12581/4 "2026-07-16T21:41:48Z")

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What I found after installing the newest version, is that the TaxCycle icon on the toolbar is just a white rectangle as opposed to the normal blue background. I restarted my computer and the icon is the same white rectangle. I’ve also found the program takes a bit longer to open a new instance of the data file.

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**Author:** ![Rein](https://sea2.discourse-cdn.com/flex016/user_avatar/www.protaxcommunity.com/rein/32/1083_2.png) [@Rein](https://www.protaxcommunity.com/u/Rein)\
**Post date:** [July 17, 2026, 12:56am UTC](https://www.protaxcommunity.com/t/blank-welcome-page-after-update-to-16-0-63710-0/12581/5 "2026-07-17T00:56:27Z")

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I have that sometimes.

Unpin the icon from the taskbar. Close the file. Reopen the file and pin it to the taskbar again.

That is what I had to do today.

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**Author:** ![kevin](https://avatars.discourse-cdn.com/v4/letter/k/2acd7d/32.png) [@kevin](https://www.protaxcommunity.com/u/kevin)\
**Post date:** [July 17, 2026, 11:04am UTC](https://www.protaxcommunity.com/t/blank-welcome-page-after-update-to-16-0-63710-0/12581/6 "2026-07-17T11:04:49Z")

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Thanks @Rein. That worked like a charm.